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How Can We Help?

Introduction

  • 1.Activating the Tool
  • 2.Initial Setup
  • 3.Admin Rights

FAQs

  • How do I Open a Case with EnterprizID?
  • How to contact EnterprizID
  • What Azure privileges do I need to be able to consent permissions to ezTeam?

Life-Cycle Management

  • Team’s Templates
  • Requests
  • Approval Workflow

Governance

  • Team Policy

Business Insights

  • Business Insights
  • Inactive Teams
  • My Inactive Teams
  • My Teams with Guests
  • My Teams with Shared Links
  • My Teams without Members
  • Orphan Teams

Common Issues

  • Adding a new workflow get “stuck” on loading indicator
  • ezTeam don’t log me in when using WebBrowser
  • I am trying to create a new from scratch the button is disabled.
  • I am unable to complete the process of creating the Templates
  • I am unable to create the team as it saying the data is not entered completely.
  • I don’t see the menu items on the mobile app
  • I’ve just created my account and Governance tab does not show any value
  • My ezTeam does not login on Mobile
  • The user is unable to select the type of the Teams Classification from the drop down
  • When the user creating a team from existing template the user is unable to search the template

Release Notes

  • Release 20210404.1PR784

Team Manager

  • Bulk Action
  • Role Management
  • Team Policy
  • Home
  • Docs
  • Common Issues
  • I am unable to create the team as it saying the data is not entered completely.

I am unable to create the team as it saying the data is not entered completely.

The tool will send you back to the wizard tab that have missing information. In some cases the missing information is something that the end user itself can’t fix such as a missing template or a missing classification (when selecting classification is mandatory as peer administrator set up).

Features and functions in ezTeam are configurable so you can choose to enable it or not. An administrator could choose not to enable upon product setup function hence it will not work properly.

please refer to our knowledge base on how to configure the minimum items required for a New Team request to work properly:

  1. approval workflow: https://esupport.wpengine.com/knowledge-base/approval-workflow/?seq_no=2
  2. Template creation: https://esupport.wpengine.com/knowledge-base/teams-templates/

You might also want to review the item below in case selecting a classification while creating a request is mandatory:

  1. Classification: https://esupport.wpengine.com/knowledge-base/classification/
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Updated on May 4, 2021
I am unable to complete the process of creating the TemplatesI don’t see the menu items on the mobile app

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